Refund policy

 

Last Updated: September 4, 2026

Welcome to autorepairs.club. We are committed to providing high-quality, accurate automotive repair manuals to help you fix your vehicle with confidence.

Because our products are digital downloads (PDF files) and are accessible immediately after purchase, we operate a strict "No Refund" policy for change-of-mind purchases. However, we value your satisfaction and have outlined specific scenarios where we will assist you.

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1. Digital Product Nature

All products sold on autorepairs.club are intangible digital goods. Once a PDF manual has been downloaded or accessed, it cannot be "returned." Therefore, we generally do not offer refunds or exchanges for reasons such as:
- You bought the wrong manual for your car model.
- You changed your mind after the purchase.
- You found a cheaper manual elsewhere.

2. Technical Issues and File Errors

We do offer refunds or replacements if you experience a technical failure on our end. This includes:
- The downloaded PDF file is corrupted and cannot be opened.
- The file is missing significant pages (due to a server error).
- You received the wrong file that does not match the product description on the sales page.

If you encounter any of these issues, please contact us within 7 days of your purchase. We will first attempt to provide you with a working download link or a corrected file. If we cannot resolve the technical issue, we will issue a full refund.

3. Compatibility Disclaimer

Repair manuals often cover a range of model years and engine variants. While we strive for accuracy, we do not guarantee that the manual covers your specific sub-model or engine exactly. Please verify the compatibility (Year, Make, Model, Engine) listed on the product page before purchasing. Refunds will not be issued for compatibility mismatches if the product description clearly listed the covered variants.

4. Quality of Information

autorepairs.club provides informational guides. We are not liable for any mechanical damage, injury, or loss resulting from the use of these manuals. Refunds are not offered based on the difficulty of the repair or the condition of your personal vehicle.

5. Duplicate Purchases

If you accidentally purchase the same manual twice, please notify our support team within 24 hours, and we will refund the duplicate charge.

6. How to Request a Refund (for Technical Issues Only)

To request a refund or replacement due to a technical error, please contact our support team at:

Email: jeremy@saksautomanuals.com

Subject Line: "Refund Request – [Order Number]"

In your email, please include:
1. Your full name and order number.
2. The specific reason for the refund request (for example, "File will not open").
3. A screenshot of the error (if applicable).

Our support team will review your request and respond within 48 business hours.

7. Chargebacks

If you initiate a chargeback with your credit card company without first contacting our support team to resolve a technical issue, we reserve the right to submit evidence of delivery (digital access logs) to dispute the chargeback. We encourage you to contact us directly first to find a resolution.

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Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: jeremy@saksautomanuals.com
Website: https://autorepairs.club